Daittons TruckerLink Privacy Policy

Effective Date: 23 August 2026

Daittons TruckerLink is operated by Daittons (Pty) Ltd, a company registered in South Africa.

This Privacy Policy explains how we collect, use, store and protect personal information when you use the Daittons TruckerLink website and services.

We are committed to handling personal information responsibly and in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA) where applicable.

1. Information We Collect

We collect information that is necessary to provide and operate TruckerLink.

Client Information

When a client creates an account, we may collect:

First name
Last name
Mobile or WhatsApp number
Email address
Province
City, town or suburb
Profile photo, if provided
Login and account information

Trucker Information

When a trucker creates a profile, we may collect:

First name and last name
Profile photo
Mobile or WhatsApp number
Email address
Province
City, town or suburb
Trucker type
Truck information
Load capacity
Truck body type
Transport services
Service areas
Driving experience
Availability
Ratings and reviews
Information required for verification

Where verification is applicable, we may also collect information or documents necessary to verify identity, driver’s licence details, vehicle documentation, references or other relevant information.

2. Transport Request Information

When a client posts a Transport Request, we may collect:

Description of the goods or items to be transported
Required truck capacity
Pickup location
Delivery location
Required date
Budget or quotation preference
Photos uploaded by the client
Other information voluntarily provided by the client

Users should only provide information that is reasonably necessary for the transport request.

3. Communications

When clients and truckers communicate through TruckerLink, we may process information contained in those communications to:

Provide the messaging service
Maintain platform security
Investigate complaints
Prevent fraud and abuse
Enforce our Terms and Conditions
Improve the platform

Users should avoid sharing unnecessary sensitive personal information through chat.

4. How We Use Personal Information

We may use personal information to:

Create and manage user accounts
Create and display trucker profiles
Help clients find suitable truckers
Help truckers find relevant Transport Requests
Facilitate direct communication
Process memberships and payments
Conduct verification
Manage ratings and reviews
Provide customer support
Detect and prevent fraud
Protect the security of the platform
Improve our services
Communicate important account or service information
Comply with legal and regulatory obligations

5. Public Profile Information

Information included in a trucker’s public profile may be visible to other users.

This may include:

Name
Profile photo
Trucker type
General location
Truck information
Load capacity
Body type
Services
Service areas
Experience
Ratings and reviews
Verification status

We encourage truckers not to publish unnecessary personal information on their public profiles.

6. Location Information

TruckerLink may display a trucker’s general location, such as their province and city, town or suburb, to help clients find relevant truckers.

We do not require a trucker’s exact home address to be displayed publicly.

Similarly, clients should avoid publishing their full residential address in a public Transport Request unless necessary.

7. Verification Information

Where verification is required, Daittons may collect information and documentation necessary to complete the verification process.

Verification information may be used to:

Confirm identity
Confirm relevant licences or documents
Assess suitability
Maintain platform trust and safety
Investigate suspected fraud or misrepresentation

Sensitive verification information will not normally be displayed publicly on a trucker’s profile.

8. Sharing Personal Information

We may share personal information where reasonably necessary to operate TruckerLink, including with:

Other users where information is intended to be visible through the platform
Payment providers
Verification or identity-check service providers
Website hosting and technology providers
Communication and email service providers
Professional advisers and service providers
Law enforcement or regulatory authorities where legally required

We do not sell users’ personal information as a business practice.

9. Direct Connections Between Users

TruckerLink is designed to allow clients and truckers to connect directly.

Once users choose to communicate with each other, they may voluntarily exchange additional information such as:

Phone numbers
WhatsApp details
Exact pickup or delivery addresses
Payment information
Other transport-related details

Users should only share information that is necessary and should exercise appropriate caution when dealing with another user.

10. Cookies and Technical Information

We may use cookies and similar technologies to:

Keep users logged in
Remember preferences
Maintain website functionality
Improve website performance
Understand how the platform is used
Protect the website from abuse

Technical information may include browser type, device information, IP address, pages visited and other standard website activity information.

11. Payments

Where membership or other paid services are offered, payment information may be processed by third-party payment providers.

Daittons may receive limited payment information necessary to confirm and manage transactions, but payment card details may be processed directly by the relevant payment provider.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction

However, no internet-based system can be guaranteed to be completely secure.

13. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

Maintain accounts
Provide services
Maintain business records
Resolve disputes
Prevent fraud
Meet legal and regulatory obligations

When information is no longer reasonably required, we may securely delete, destroy or anonymise it where appropriate.

14. Your Rights

Subject to applicable law, you may have rights to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion where legally permissible
Object to certain processing
Withdraw consent where processing is based on consent
Request information about how your personal information is used

Some requests may be subject to legal limitations or verification of your identity.

15. Marketing Communications

Where permitted by law, we may send users information about TruckerLink, memberships, services or relevant updates.

Users may opt out of promotional communications where an unsubscribe option is provided.

Service-related communications that are necessary to operate an account may still be sent.

16. Children’s Information

TruckerLink is intended for adults who are legally able to enter into transport and service arrangements.

We do not knowingly collect personal information from children for the purpose of providing TruckerLink services.

17. Third-Party Websites and Services

TruckerLink may contain links or integrations to third-party websites and services.

Daittons is not responsible for the privacy practices of third-party websites. Users should review the relevant third party’s privacy policy before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The updated policy will be published on the website with a revised effective date.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right or have a concern about the handling of your personal information, please contact Daittons through the contact details provided on the TruckerLink website.