TruckerLink Membership Cancellation Policy

Effective Date: 7 September 2026

This Membership Cancellation Policy applies to trucker memberships on TruckerLink, operated by Daittons (Pty) Ltd, a company registered in South Africa.

1. Cancelling Your Membership

Trucker members may request cancellation of their TruckerLink membership at any time, subject to the terms applicable to the membership plan they have selected.

Cancellation stops future membership renewals but does not automatically cancel any transport arrangements already agreed between a trucker and a client.

2. Founding Member –  Lifetime Membership

Founding Members pay a once-off membership fee in exchange for lifetime TruckerLink membership.

The current Founding Member fees are:

Once the Founding Member membership has been activated, the once-off payment is generally non-refundable, except where a refund is required by applicable law or TruckerLink agrees otherwise.

Because Founding Member membership is a lifetime membership, there are no recurring monthly membership fees to cancel.

If a Founding Member requests cancellation, TruckerLink may deactivate or remove the member’s profile from the platform.

3. One-Month Free Trial

TruckerLink may offer eligible truckers a one-month free trial of membership.

The free trial allows the trucker to use the applicable TruckerLink features during the trial period without paying the monthly membership fee.

The free trial may be used to:

• Build a trucker profile
• Add truck and service information
• Connect with clients
• Respond to Transport Requests
• Receive client enquiries
• Build ratings and reviews

The free trial is a membership benefit and is not a cash benefit or refundable amount.

4. Cancellation During the Free Trial

A trucker may cancel their membership during the free trial period.

If the membership is cancelled before the free trial ends, the trucker will not be charged the applicable monthly Premium membership fee for the following membership period.

If the free trial has an automatic conversion to a paid Premium membership, cancellation must be completed before the trial period ends to prevent the paid subscription from commencing.

5. Premium Monthly Membership

After the free trial, a trucker may continue using TruckerLink by selecting an applicable Premium Membership plan.

Current Premium Membership plans are:

Premium memberships are recurring monthly subscriptions unless cancelled.

6. Cancellation of Premium Membership

A trucker may cancel their Premium Membership at any time.

Cancellation will prevent the next scheduled monthly renewal.

Where a monthly membership fee has already been paid, access may continue until the end of the relevant paid membership period unless otherwise stated at the time of cancellation.

No further monthly membership fees will be charged after the cancellation takes effect.

7. Changing Premium Membership Plans

Where TruckerLink allows members to change between Premium Membership plans, the applicable pricing and any change to the billing period will be displayed before the change takes effect.

Changing a membership plan does not automatically constitute cancellation of the member’s TruckerLink account.

8. Refunds

Membership payments are generally non-refundable once the relevant membership period has started, except where:

• A refund is required by applicable law;
• TruckerLink agrees to provide a refund; or
• A payment was made in error and TruckerLink confirms the error.

For clarity, this applies to both Founding Member once-off payments and Premium monthly membership payments, subject to applicable law.

9. Transport Earnings

Cancelling a TruckerLink membership does not affect money already earned from transport services.

TruckerLink does not hold or control transport payments agreed directly between clients and truckers.

Any outstanding payment dispute relating to a transport service must be resolved between the client and trucker, subject to applicable law.

10. No Commission

TruckerLink does not charge commission on transport earnings.

Cancelling or terminating a membership does not create any commission, deduction or additional charge in respect of transport earnings already agreed between the trucker and client.

11. Profile After Cancellation

After cancellation, TruckerLink may:

• Deactivate the trucker’s profile;
• Remove the profile from public search;
• Retain certain information as required by law or for legitimate business purposes; and
• Retain ratings, reviews and transaction-related records where reasonably necessary.

A trucker may contact TruckerLink to request information about reactivating their profile in the future.

Reactivation may be subject to the membership plans, fees and requirements applicable at the time of reactivation.

12. Cancellation by TruckerLink

TruckerLink may suspend or terminate a trucker’s membership where the trucker:

• Breaches the Terms and Conditions;
• Provides false or misleading information;
• Fails verification;
• Engages in fraudulent or unlawful activity;
• Seriously breaches the Code of Practice;
• Poses a safety risk to other users; or
• Misuses the TruckerLink platform.

Where appropriate and legally permitted, TruckerLink may provide notice or an opportunity to address the issue before termination.

Where a membership is terminated because of a serious breach, any refund will be determined in accordance with the Terms and Conditions and applicable law.

13. How to Cancel

Truckers may cancel their membership through their account settings where the cancellation function is available.

Alternatively, truckers may contact TruckerLink through the official contact details provided on the TruckerLink website for assistance with cancellation.

Questions About Cancellation?

Contact TruckerLink for assistance with membership cancellation, renewal, payment or account-related enquiries.

Email: help@truckerlink.co.za

Whatsapp: 075 363 2346

TruckerLink

Operated by Daittons (Pty) Ltd, South Africa.

Connect directly. Transport reliably.